SPMA 017 : Workplace Conflict Management

SPMA 017 : Workplace Conflict Management

Dr. Mohammad Hoq
  • course description:

    Workplace conflict, is a state of disagreement triggered by the genuine or apparent hostility of requirements, values and interests among employees working together. Conflict takes numerous forms in establishments. There is the unavoidable clash between official authority and power and those individuals and groups affected. There are disagreements over how incomes should be distributed, how the task should be done, and how long and hard people should work.

  • course learning outcomes:

    At the end of the course, the participants will be able to;
    - Identify the causes of workplace conflict.
    - State why it is important to resolve conflict in the workplace.
    - Understand the basic behavioral styles and know how to adjust to each for conflict prevention.
    - Implement appropriate initial responses to workplace conflict and disputes.
    - Describe the methods of resolving conflict.
    - List the Do’s and Don’ts of workplace conflict.
    - Describe the steps in the conflict resolution process.

  • Course outlines:

    - Causes of conflict & Stages of conflict.
    - How to diagnose conflict within the organization.
    - Essential communication skills in conflict.
    - Different behavioral responses to conflict.
    - Strategies for managing conflict.
    - Encouraging collaborative problems solving.
    - Designing conflict resolution processes.
    - Steps to resolve conflict.

  • practical aspects of the course:


  • who should attend?

    - This course is suitable for administrators, executives and managers etc.

  • duration:

    3 Days


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