SPMA 011 : Administrative Office Management

SPMA 011 : Administrative Office Management

Mr. Clemente Nodora
  • course description:

    Administrative Office Management course will develop administrative skills necessary to participate as part of the management team. Office management personnel assist in planning, organizing, and controlling the information related activities and in leading or directing people to attain the objectives of the organization. They may handle a wide range of daily responsibilities including the supervision of support services. This short course enables the participants to develop higher level administrative skills necessary to participate as part of the management team.

  • course learning outcomes:

    At the end of the course, the participants will be able to;
    - Understand the roles and responsibilities of an office manager.
    - Examine recruitment procedures.
    - Understand and apply effective office policies and procedures.
    - Display a positive image at all times, enhance communication skills and develop assertiveness skills.
    - Learn to deal with difficult people, manage upwards, and manage superiors.
    - Be aware of, and deal with, health, safety and environmental issues at work.

  • Course outlines:

    - Roles and Responsibilities of Administrative Office Manager.
    - Examining Company Structures and Organization Charts.
    - Recruitment and Selection.
    - Office Administration.
    - Filing and Organizing.
    - Health and Safety Policies and Procedures.
    - Managing People, Delegation and Supervision Techniques.
    - Dealing With Difficult People and Situations.
    - Organizational Ethics.

  • practical aspects of the course:


  • who should attend?

    - This course would ideally suit office managers, executive assistants or any staff responsible for the planning and organizing of an office environment.

  • duration:

    3 Days


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