SPMA 009 : Negotiation Skills

SPMA 009 : Negotiation Skills

Dr. Hoq + Dr. Abdulwahab
  • course description:

    This course identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

  • course learning outcomes:

    At the end of the course, the participants will be able to;
    - Develop a comprehensive negotiation planning process.
    - Manage the negotiation process.
    - Analyze negotiation tactics.
    - Select and use the negotiation tactic appropriate to the situation.
    - Practice negotiation techniques to develop and refine your skills.
    - Evaluate and improve the negotiation process.

  • Course outlines:

    - Negotiation styles.
    - Finding the right negotiation style.
    - Negotiating by position.
    - Five negotiation phases:
        > Preparation
        > Opening
        > Exploring interests and options
        > Closing
        > Implementation and possible review

  • practical aspects of the course:

    - Practice negotiation skills

  • who should attend?

    - Anyone whose role requires negotiation with others, including:
         * Managers, Team leaders and supervisors, Sales and account managers.
         * Senior customer service representatives, Project or change managers and anyone seeking to acquire the skills involved in these roles.
         * Marketing department managers and staffs.

  • duration:

    3 Days


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