SPMA 002 : Building Communication and Interpersonal Skills

SPMA 002 : Building Communication and Interpersonal Skills

Mr. Clemente Nodora
  • course description:

    This highly interactive short course enables the participants to develop skills and strategies for successful communication and to handle effectively the various types of interpersonal issues in the workplace.

  • course learning outcomes:

    At the end of the course, the participants will be able to;
    - Understand the human communication process.
    - Develop awareness of the factors leading to effective communication.
    - Identify and address the potential problems in communication.
    - Utilize communication to recognize and respond to interpersonal dynamics.
    - Learn how to manage conflicts and interpersonal problems in order to promote a more effective working relations.

  • Course outlines:

    - The Human Communication Process.
    - Listening, Perception, and Non-Verbal Communication.
    - Potential Problems and Communication Barriers.
    - Downward and Upward Communication.
    - Informal Communication.
    - Self-Concept, Self-Disclosure and Assertiveness.
    - Initiating, Strengthening, and Maintaining Working Relationships.
    - Dealing with Defensiveness/Creating Supportiveness.
    - Managing Conflict and Interpersonal Problem Solving.

  • practical aspects of the course:


  • who should attend?

    - This course is essential for all levels of managers and to anyone wanting to advance their communication and interpersonal skills.

  • duration:

    5 Days


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