SPIT 010 : PC Maintenance and Troubleshooting

SPIT 010 : PC Maintenance and Troubleshooting

Mr. Akram Sulaiman
  • course description:

    This course covers core technical knowledge, skills, abilities and tasks that any person responsible for maintaining and troubleshooting PCs should be able to have and do. The strategies tactics, and procedures to fix PC software and hardware issues are explained in depth.

  • course learning outcomes:

    At the end of the course, the participants will be able to;
    - Define firmware, BIOS, UEFI, and CMOS.
    - Identify & configure various hard disk drive technologies.
    - Identify operating system (OS) editions & configuration tools.
    - Install & Upgrade various client operating system (OS).
    - Understand OS maintenance concepts, techniques and tools.
    - Understand OS troubleshooting concepts, techniques and tools.

  • Course outlines:

    - Operating system GUI, CLI, and essential concepts.
    - Standard user vs. administrative user; UAC prompts and levels.
    - Operating system various versions (32 bit vs. 64 bit) & editions.
    - Operating system requirements, OS upgrade paths.
    - HDD Partition types, NBR, GPT, File system, Format types, FAT, FAT 32, exFAT, and NTFS.
    - Removable media installations (DVD, ZTI, LTI, and USB), cloud and network installations, and product identification keys.
    - Windows updates, Microsoft updates, and hotfixes.
    - OS troubleshooting tools, Control Panel, Administrative tools, safe mode, advanced boot options.

  • practical aspects of the course:

    - All training hours will be conducted in a computer lab equipped with PCs. All participants will do hands-on practice activities on the PCs.

  • who should attend?

    - PC support technicians & help desk technicians. Or any PC user who is interested in gaining some skills is maintaining & troubleshooting PC and OS. - The audience should have general computer skills and work with basic file management tasks such as copy, rename, delete. They also need to know how to run various applications on the computer as well as using the internet tools such as web rousers and sending and receiving emails, downloading and uploading files to internet.

  • duration:

    5 Days


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